SUMMARY
The Fleet Manager supports the operations related to of the customer’s fleet of motor vehicles and applies the customer’s policies on European and global markets.
The Fleet Manager is responsible for duties related to the sourcing of vehicles, managing the life cycle of vehicles, provide services to company car drivers.
The Fleet Manager is equally involved in organising and ordering energy solutions (fuel, EV charging) for the customers and applying the customers HSE/Sustainability policies.
He/She delivers these services with efficiency and at the highest level of quality. The Fleet Manager also identifies initiatives that reduce the TCO for the customer.
The Fleet Manager is responsible for overseeing compliance and delivering the car fleet related reporting. This includes assuring that fleet costs are allocated to the correct departments’ budgets. He/She is familiar with a variety of Fleet Management concepts, practices, and procedures, and relies. on experience and judgment to plan and accomplish goals.
KEY ACCOUNTABILITY
Customer Success Management
· Build strong relationships with customers and work closely with our colleagues in the Fleet Support Department and Account Managers, to ensure that strategy and delivery stays on target with measurable objectives
· Focus on customer key objectives and understand contractual obligations
· Ensure all account issues are resolved according to SLA’s and KPI’s
· Identify and communicate process improvements and growth opportunities
· Function as the voice of the customer and provide internal feedback to better serve the customer
· Present regular Quarterly Business Reviews’ together with the account manager to customers in line with customers’ strategy
· Forecast and track key account metrics (savings, sustainability, safety, customer satisfaction)
· Analyze comprehensive fleet-related data metrics and propose fleet improvement program
· Partner with our Implementation team to transition and successfully onboard new customers
· Ensure all customers’ policies and procedures are fully understood and implemented internally
Fleet Management
· Support the Fleet Support team with operational activities including but not limited to:
- Respond to driver queries
- Report and identify actions based on exception reports
- Process new hires, reallocations, terminations
- Initiate new car orders check these orders against policies and driver selections
- Execute key-for-key processes (return of the previous vehicle and activate the new vehicle)
- Optimise pool car fleet performance and reduce cost by allocating pool vehicles to employees
- Manage lease contract: recalculation, modification, analysis and recommendations
- Mange Accidents/Insurance/Fines Process sourcing of fuel cards, toll cards/devices, chargers, etc
- Prepare customer budgets and POs
- Monitor data quality and autonomously ensure 100% data completeness and accuracy
- Define training needs on customer side
· Analyse fleet utilisation and formulate recommendations to customers
· Follow OviDrive’s processes and improve the customer experience and communication
· Review, analyse and develop recommendation for the ongoing development of driver services
· Monitor driver services performance and step in where required to ensure quality of service to drivers
· Confer with various internal departments regarding the needs and issues of vehicles that need to be addressed and ensures timely resolution of relevant queries
· Assist with communication: newsletters, training, maintenance of internal Intranet pages, knowledge centre
· Assist with internal projects and process improvements, e.g., define processes for automation
Vendor Relationship Management
· Build strong relationships with the customers’ vendors such as Leasing companies, insurance companies, energy providers, toll providers, EV vendors etc
· Identify and grow new Vendor relationships (as introduced by customers)
· Establish policies and templates that can streamline processes and improve the customer experience and communication with relation to their vendors
ORGANISATIONAL REPORTING RELATIONSHIPS
Direct report to the Operations Team Leader
REQUIREMENTS AND SKILLS
- 5+ years relevant work experience as a CSM/Account Manager/operations expert in fleet management. Bachelor qualifications in hospitality, automotive sectors, logistic or accounting are a plus
- An in-depth knowledge and interest in Fleet Management including safety, sustainability, reporting, cost management
- Knowledge of Microsoft 365, very strong Excel skills
- B2 or C1 level English + at least one other language B2 level or above (preferably German)
- Ability to prioritize, multi-task, and perform effectively under pressure
- Excellent presentation, written and verbal communication skills
- Ability to adapt quickly in a fast-paced environment, but also an interest in helping to build sustainable and scalable processes
- Successfully sets priorities, drive decisions and get closure on recommendations and issues
- Team player with an ability to work autonomously and remotely
- Sense of humor
LOCATION
Europe - the role is to be filled remotely, preferably from Belgium, The Netherlands or UK
WE OFFER
· A highly competitive benefit package
· A flexible work environment with respect for your private life
· Options for horizontal and vertical moves within the company and opportunities to learn new skills
· Introductions to an international work environment
· The opportunity to make a difference and build the company with a diverse team of colleagues
